Recent Posts

Identifying the Source of Moisture Intrusion

11/12/2021 (Permalink)

thermal image of area In this FLIR image the purple shades reveal areas of potential moisture elevation by showing the cooler surface temperature.

Living in a region with high humidity, and heavy rains, we have to move through water jobs with consistent precise processes. Accurately identifying the cause and source of water intrusion on an initial scope is key to a successful job completion. Our technicians use specific tech and instruments for mapping out the moisture levels in the building. Thermal imaging using a Flir Camera gives us a way to visually scan and detect areas that are showing potential moisture. The Flir is a great way to photo document a specific location. For a more detail and exact reading technicians will use a surface moisture reader that can give a reading. Although a service moisture reading and a Flir thermal reading can both fail to detect moisture when it is far behind walls or thick surfaces, for this we have to bring on an invasive moisture reader which actual penetrates through surfaces to reach wet areas. If somehow the mystery continues, we will remove a minimal piece of structural surface, to create a visual opening. There also are times that it requires a full leak detection report that examines the interior of pipes and plumbing. 

When Fire Takes it All

11/11/2021 (Permalink)

HERE TO HELP Helping is why we are here.

Fire is one of the most destructive elements that we encounter. It can burn through an entire structure in a short period of time. Our main concern when a home or building is totally tossed to fire, is to tend to the needs of the customer, not only from a business standpoint but also to be as much help as we can in easing the pain of the situation. Just being kind and patient goes a long way, and it doesn't hurt to do something extra for them when it is appropriate and see and opportunity.  You don't have to make someone feel like a victim, to let them know you care. And as a company, being kind and personal with people as they go through loss is just another way to let them know who we are as people and the heart behind a our team. Its also valuable to trust your gut in these scenarios, you don't want to overstep bounds, nor do you want to come off as trite and grasping for the appearance of caring. Just try to remain empathetic and not see every job as just a job, big or small. These are peoples lives and homes we are dealing with.

Site clearing and Debris Removal

11/11/2021 (Permalink)

Burnt Rubble in a fenced yard Fire can leave little more than ash, but it is still important to seek professional help in clearing the debris.

When I fire burns an entire structure, the site can still be potentially dangerous and it needs professional clean up. There can be hazardous materials, sharp objects, and a number of unpredictable elements. SERVPRO of West Pensacola is equipped with the equipment and training to clear a site safely, and thoroughly. Not everything on a fire job needs to simply be thrown in a dumpster or handled. SERVPRO is certified in handling hazardous waste, and knows how to safely dispose of the different materials. Even though there is little left of the original structure, it can still be a lot for an owner to have to continue returning to the site and looking to organize the removal of everything. We thoroughly clear the site down to the original foundation or even take it down so the ground, so that owners can be prepared to rebuild or sell the lot.

Fire Response

11/11/2021 (Permalink)

burnt room with blackened walls and melted chair The damages of a high heat electrical fire

How everyone responds to a fire makes a huge difference in the final outcome. The first response truly begins with the safety of the occupants. Their safety and getting out of the building is always number one priority, and then contacting the fire department. The next response comes from the fire fire fighters. They stay ready to dispatch and get a truck to the site within minutes of receiving the call, and work quickly to get control of the fire, and put it out. once everyone is safe and the active fire is managed, the mitigation work begins. We step in to salvage what is possible, and repair and replace the pieces that need it. Again, fast response means a lot during this initial period, so we encourage people to contact SERVPRO immediately within first 24 hours of the fire. We operate of 24/7 emergency response, so calling us at anytime of night, while the fire is going is an option and can be very helpful, because sometimes there are services we can provide like boarding up the openings that help prevent further unnecessary damages. Our employees are trained not only in fire and property restoration, but also in helping to restore a customer's peace of mind during the traumatic experience. It helps to have SERVPRO there to let share our experiences of how properties and lives can be fully restored even when it looks to be hopeless. People sometimes get the notion that they can perform the clean up themselves, not realizing how many ways fire effects things. And honestly it is best to limit entering the structure and moving things, as it can stir soot. SERVPRO of West Pensacola is happy to come evaluate the scene and give an estimate of what it will take for us to handle the job, as well as giving the customer effective resources and advice based on our professional materials and experience. So that customers know where they stand, and can make an informed decision about how to move forward

Commercial Kitchens

11/11/2021 (Permalink)

Grease Trap with a large area stain on the side Things can get a little icky on a commercial kitchen cleaning

The Pensacola area is a place where many people come to have fun and enjoy the beaches. A big part of that fun includes enjoy the local restaurants and seafood. SERVPRO of West Pensacola has made a better effort to serve our local restaurants by helping to take care of their different cleaning needs, not only through the Certified: SERVPRO Cleaned program, which played a role in helping the food service industry navigate through the shutdowns and other difficulties of staying open through the pandemic. We also have worked on better serving the restaurants by deep cleaning the industrial kitchen equipment. Our Production Manager took the time and classes to get certified in Commercial Hood and Exhaust cleaning, meeting a demand in our community, where there is a shortage of qualified hood cleaners available. This gives us a a great in with restaurant owners and managers, to start by serving them in a direct cleaning need but also being able to establish a working relationship, that has put us in place to work with them on fire, water and storm losses. Deep cleaning kitchen equipment is often labor intensive, and not the most profitable type of job, but the relationships and residual work that comes from this service makes all the more worthwhile.

Content Cleaning and Management on Fire Losses

11/10/2021 (Permalink)

cleaning soot from an ceiling with brush getting things back to normal

Fire and smoke can ended up effecting nearly every inch of a property including all the interior contents. Smoke odor, soot, and debris can cover everything. We take special care to handle our customers possessions, knowing that to a certain degree "we are our stuff" People's items are a part of their lives, memories, and family heirlooms, making it all the more tragic in the events where a fire consumes everything. So we take preserving, salvaging and cleaning contents seriously. 

When contents get thoroughly effected by fire and smoke, it becomes necessary to remove the contents from the home, for specialty cleaning. For large moves and heavy items, we utilize our relationship with trusted leaders in the professional moving, locally owned and operated Two Men and a Truck, and Gilmore Services. So that customers can be assured their stuff is being handled by qualified professional movers, and being stored in controlled facilities. Where we can focus on wiping and cleaning each piece, from large furniture and artwork, to electronics and small pieces like China and glass menagerie.

Drapes and linens also require specialty care, and again we have cultivated relationships with well vetted dry cleaners and special cleaners for such items as vintage handcrafted and dyed rugs.

We truly love to be able to see the sense of relief that people have when we are able to deliver their personal belongings back to them in good condition.

"Like it never even happened."

Commercial Marketing through Community Involvement

11/8/2021 (Permalink)

Golfer teed up to hit with flags Driving it home!!

We like to see marketing opportunities that are not only helpful in generating more commercial clients, but also allow us to show support for entities that benefit our community. The SERVPRO relationship makes participating in and sponsoring golf tournaments very natural. The Gulf Breeze Chamber of Commerce recently put on a Golf Event that was centered on supporting our military service members and veterans, with teams from all branches getting to compete. At SERVPRO of West Pensacola we were very happy to get to be a part of this. SERVPRO has so many great items that are useful for the golfers so it is nice to be able to hand out ball markers, tees, towels, waters, hand sanitizers all with our logo on it that is actually useful for the golfers in the moment. Events such as this that support a cause that people care about like veterans and service members, give an opportunity to chat, no strings attached, with a good amount of organizations and people that care about and are involved in the progress and direction of our community. Being able to get out and enjoy a good day with great people is a simple way to generate relationships with potential commercial clients that share our excitement for the Pensacola area. 

There's a Pro for That: Flooring Remove, Repair, Replace

11/8/2021 (Permalink)

wet wood panel flooring Floor Wet? No Sweat!

SERVPRO of West Pensacola offers full service flooring. We provide customers with factory direct flooring that allows them to get wholesale pricing on the materials, while still having SERVPRO of West Pensacola provide the installation. So many storm and water damage claims end up effecting the floor. By having your reconstruction as well as the remediation handled by SERVPRO keeps customers from having to deal with multiple contractors and multiple estimates. When a floor is in need of repair or replacement, SERVPRO is a one stop shop. We specialize is professional demolition and tear out, as well as flooring installation. By having one company on both the demo and install, you are able to avoid any specifics about the project that can get lost in translation between companies as they job progresses from demolition to reconstruction. We have seen the downside of projects where we came in and performed a precise dry out and demo, drying everything completely, flood cutting the dry wall, and removing the damaged flooring, leaving the property in perfect condition for the next stage of construction to be executed, only to see the ball dropped and a sloppy job done by an alternative contractor, where the flooring was done poorly, which leaves our once happy customer in a bind. That is why SERVPRO of West Pensacola has extended its services to provide flooring as well. Give us a call even if it is not a restoration project, we can help with new renovations, all the way from high end hard wood, to decorative carpet, tile and luxury vinyl. Our flooring Experts Scott Plug and Sean McGuirk will come directly to your home with full set of all our samples, os you can see them inside you home or commercial property. Some of our selections of flooring can only be purchased through SERVPRO, so give us a call and check out our specialty flooring!!

Keeping Your Roof in Prime Condition

11/3/2021 (Permalink)

before image of a home with metal, roof that has staining, and an after picture below that has been cleaned. See the difference a soft wash of your roof can make

We see many storm damages that start by effecting the roof, and then work through the house from there, with water intrusion that then is able to affect other parts of the interior from insulation and dry wall, down to the floors and sub-floor. The same can be said with the damage claim itself. It all starts with getting the roof repaired and then working from there. It can be a big plus in helping an adjuster see that roof damage was caused by the storm, to have you roof cleaned and in good condition with predocumentation. SERVPRO of West Pensacola, offers roof repair, and also specializes in exterior cleaning of the roof, using antimicrobial soft wash solutions. We also are able to provide the documentation photos by doing an aerial roof scan, so that after we have cleaned the roof we can document it in its best condition. This way when a storm comes through and causes damages, it is easy to tell what damages were not pre-existing. It is also a good measure to show that you have been taking care of your roof, and damages are not cause by neglect. 

There's a PRO for That: Roof Cleaning and Repair

11/3/2021 (Permalink)

Shingle roof before and after, one with staining and the other without staining Shingle roof looks brand new after a simple soft wash.

SERVPRO has expanded to be able to offer an entire gamut of construction and restoration services. Roof Repair and Roof Cleaning is one of our PRO services. So many water damage jobs begin with a problem with the roof. It makes things 100 times smoother and more efficient to be able to have the same company do both the roof repair and the drying, demo and renovation of the interior. 


We have some of the best local roofers and soft wash experts to handle your roof cleanings and repairs. Even if you do not have damages, just having your roof cleaned and treated gives it a whole new appearance and keeps new growth from forming for an extended period. We have an Exterior Cleaning Pro Tim Krug, who specializes in exterior soft wash and roof cleaning, and you can see the results for yourself in the photos. If your property is going up for sale, having the roof washed speaks volumes for the value of the home, or if you simply want a facelift, call SERVPRO of West Pensacola to have your roof looking like new.

We can work with all types of roof materials, including metal roofs and shingles.